Last Updated: 06.06.2025
Last Updated: 06.06.2025
This privacy policy explains how we, Animation Inc. of 8 The Green, Suite 6330, Dover, DE 19901, USA or any of our affiliated entities (”Animation”, “we”, “us”, “our”) process your personal information (“you”, “your”) when you use our website, app or other services.
PLEASE READ THIS PRIVACY POLICY CAREFULLY
By creating an account, accessing or using the Anichat mobile app (the "App"), visiting https://www.animation.inc/("Website"), or accessing or using any and all related services, features, and content offered by us (collectively, the "Services") to the practices described in this Policy. If you do not agree to the practices described in this Policy, please do not access or use the Services. This includes any method of indicating acceptance, such as clicking "agree" or checking a box.
WHAT THIS PRIVACY POLICY APPLIES TO
This Privacy Policy applies to all Services.
WHAT TYPES OF INFORMATION DO WE COLLECT
Generally, “personal information”, “personal data” or similar terms refer to any information that identifies you or relates to you. However, the exact meaning of personal information may be determined by the law of the country of your residence.
We will process the following information, which may be considered personal information:
Information You Provide To Us Directly
Account details. We may ask you to provide your user details, such as your name/username, gender, age group, and email address, when you sign up as a user of the Services. You may also provide additional information about yourself when setting up your user profile.
Details of your request. When you contact or visit us, we may process the details of your request, communications, complaints, or other interactions.
Activity Data. Information you provide to us when you participate in any interactive features of Services, including surveys, contests, and promotions.
Messages and User Content. This includes the messages you send and receive through the Services, such as voice, audio, and text messages, and User Content that you send and generate through the Services, depending on the features you use. You may select communication preferences, such as the subjects you want to explore and your communication choices. This content may constitute or contain personal information, depending on the substance and how it is associated with your account.
Information We Collect Automatically
Such automatically collected data helps us operate our Services and improve it to deliver better Service, including but not limited to enabling us to estimate our audience size, and understand how you use our Services and what you like and dislike the most.
App and country information: Information regarding the version of the app that you are using and the country version of the app store from which you downloaded App.
Device information. When accessing Services, your device and browser will automatically provide unique information such as account ID, mobile device ID, internet protocol (IP) address, cookie ID or online identifiers, operating system, browser type, time zone setting, location, and date and time of access**. (If you have provided your consent) IDFA**, whichever is applicable to your device. If you want to disable the collection of IDFA by Services, please follow in-app instructions.
If you use an iOS device:
Go to Privacy Settings > Privacy > Tracking to see apps requesting tracking permission.
Turn off tracking permission for App in settings.
We and third-parties may use cookies, Software Development Kits (SDKs), and other tracking technologies to automatically collect the Personal Data set forth above. For more information regarding our use of these technologies, please see Section: Cookies, Software Development Kits, and Other Tracking Technologies.
Usage data. Details of your use of Services, including frequency of use, areas, and features of the application that you access, and information regarding engagement with particular features of the app.
Interaction information. When we send you emails or other communications, we may collect technical interaction information, such as open rates and if you clicked on any content.
Information We Obtain From Third Parties
In addition to the information you may provide us directly, we receive information about you from others, including:
Social media. You may decide to share information with us through your social media account, such as your interaction with our posts and content, social media profile by sharing your “stories” and ‘likes’ on social media platforms, such as Twitter and Instagram, TikTok.
Our suppliers. We may receive information about you from our partners where our ads are published on a partner’s service (in which case they may pass along details on a campaign’s success). ****We may receive information about you from our analytics service providers to help us measure traffic and usage trends with data they collect through Services in accordance with their own privacy policies.
DATA ACCURACY
We will rely on the information provided by you as accurate, complete, and up to date, and we would be grateful if you could inform us of any changes.
PURPOSES OF INFORMATION PROCESSING
Generally, we will use your personal information to (i) provide Services and enable you to use our Service features, (ii) respond to your queries, (iii) develop and promote our organization and Services; (iv) ensure the security and technical availability of Services; and (v) comply with the law.
If you are an individual in the EEA (European Economic Area) or the UK (United Kingdom), we have to inform you about the “legal ground” for us to use your “personal data”. This will typically be the performance of our contractwith you or our legitimate interest in using your personal data to ensure that Services are provided properly, efficiently, and securely, as is further explained below. We may be obligated to process some of your personal data to comply with applicable laws and regulations.
Where required by law, and in some other cases, we use, share, or disclose personal data on the basis of your consent.Where the legal basis is consent, you can withdraw consent at any time. You may withdraw your consent by adapting your settings or by deleting your content (for instance where you entered information in your profile that may be considered 'special' or 'sensitive'). In any case, you may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.
Where we rely on legitimate interests as the legal basis for processing personal data, we have considered whether or not those interests are overridden by the interests or fundamental rights or freedoms of the individuals whose data are being processed and concluded that the processing is, on balance, fair. Where the legal basis is legitimate interests, you have a right to object to our use of your data.
Below, we describe the purposes for which we process your personal data and our lawful bases for doing so, including some basic examples:
Register you and enable Service use;
Example: Creating and managing your user account to allow access to features.
Legal ground: Performance of contract (to provide the services you request). In some cases, legitimate interest (e.g., streamlining registration).
Assist with inquiries and provide requested information;
Example: Responding to your customer support requests or questions.
Legal ground: Performance of contract (when related to your use of our services). In some cases, legitimate interest (e.g. to improve our support services).
Send service communications and relevant notifications;
Example: Sending emails about account changes or important updates.
Legal ground: Performance of contract. In some cases, legitimate interest (e.g. to keep you informed about essential service matters).
Deliver promotional content through various channels;
Example: Sending newsletters or promotional offers via email or in-app messages.
Legal ground: Consent (where required by law). Legitimate interest, where permitted by law (e.g. for existing users, subject to your right to opt out).
Provide and administer the Services; personalize the Services;
Example: Providing and maintaining the content and functionality of the Services. Providing and maintaining the core functionality of the Services, such as a personalised chatbot character. This involves enabling you to customize your profile and interests, which requires storing your Messages and User Content, preferences, conversation history, and related data. It enables you to have personalised and safe conversations and interactions with chatbot character and allows the chatbot character to remember your previous interactions, respond more accurately to your needs, and continuously personalize your experience over time.
Legal ground: Performance of contract. In some cases, legitimate interest (e.g. to enhance user experience).
Analyze, maintain, improve, modify, customize, and measure the Services;
Example: Customizing our product and service offerings to you. Improving, testing, and monitoring the effectiveness of our Services. Using usage data to improve features, fix bugs.
Legal ground: Performance of contract. Legitimate interest. Consent, were required (e.g. when required for analytics cookies or similar technologies).
Improve and develop our Services;
Example: Developing new features and services
Legal ground: Performance of contract. Legitimate interest (to improve our services).
Administer our business effectively;
Example: Managing business operations
Legal ground: Performance of contract (where necessary for service delivery). Legitimate interest. Legal obligation (where required by law).
Engage third-party service providers for Service functions;
Example: Using hosting providers, or analytics services, and other third-party services
Legal ground: Performance of contract (where necessary for service delivery). Legitimate interest. Consent (where required).
Monitor and secure our networks and systems;
Example: Detecting and responding to security incidents or unauthorized access.
Legal ground: Legitimate interest. Legal obligation (where required by law).
Detect and prevent fraud, criminal activity, or misuses of our Service;
Example: Preventing fraud, criminal activity, and misuse of our Services, and ensuring the security of our IT systems, architecture, and networks (including testing, system maintenance, support, and hosting of data).
Legal ground: Legitimate interest. Legal obligation (where required by law).
Share information within our group companies;
Example: Sharing data with subsidiaries or affiliates for internal administrative purposes.
Legal ground: Performance of contract. Legitimate interest
Share data for business transactions or events;
Example: Disclosing information in mergers, acquisitions, or asset sales.
Legal ground: Performance of contract. Legitimate interest
Comply with legal requirements;
Example: To process and share information with other third parties where required by law, such as regulators, law enforcement agencies or where mandatory under a court order.
Legal ground: Legal obligation (where required by law). Legitimate interest (to protect our rights or comply with best practices).
COOKIES AND TRACKING TECHNOLOGIES
We and our partners may use cookies, SDKs, and similar technologies to collect information about your interactions with our Services. This data helps us measure usage, deliver personalized content and ads, and improve our Services.
Interest-based Advertising: We may partner with ad networks to show personalized ads based on your app usage patterns across devices.
Your Choices: You can limit tracking technologies through browser settings, opt-out requests, or privacy control signals. Visit www.allaboutcookies.org for more information.
EEA, UK, and US users can opt-out by contacting hello@animation.inc. Note that opting out is device-specific and may affect app functionality.
HOW WE MAY DISCLOSE YOUR INFORMATION TO THIRD PARTIES
We do not rent or sell your Personal Data to any third parties outside the Services or its affiliates (as defined below).
We do not share your personal information except as approved by you or as described below:
We may engage other companies and individuals to perform Services on our behalf. An example of these services may include analytical data and providing customer support. These agents and service providers may have access to your personal information in connection with the performance of services for us, and they are bound by appropriate contractual safeguards in place. We may share your message and User Content with our analytics service providers, who utilize generative AI and machine learning tools to perform in-depth analysis and gain valuable insights on Service improvement.
We may release your information as permitted by law, such as to comply with a subpoena, or when we believe that release is appropriate to comply with the law; investigate fraud, respond to a government request, enforce or apply our rights; or protect the rights, property, or safety of us or our users, or others. This includes exchanging information with other companies and organizations for fraud protection. In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities or for local law enforcement requirements.
We may share your Personal Data if our company or any of our affiliates, subsidiaries or business units is involved in a business change such as a merger, divestiture, restructuring, reorganization, acquisition, bankruptcy, dissolution, or liquidation. In these situations, your Personal Data and other collected data may be among the assets transferred or disclosed as part of the business transaction or proceeding. We may share your information in connection with any merger, sale of our assets, or financing or acquisition of all or a portion of our business to another company. You will be notified via email and/or notice on our Services of any change in ownership.
Our Service may contain third-party tracking data collection and analytics tools from our service providers. Such third parties may use cookies, APIs, and SDKs in our Service to enable them to collect and analyze user and device-related data and information on our behalf. We collect and use this analytics information in an aggregated manner with analytics information so that it cannot reasonably be used to identify any particular user. The privacy policies of our service providers may include additional terms and disclosures regarding their data collection and use practices and tracking technologies, and we encourage you to check those privacy policies to learn more about their data collection and use practices, the use of cookies, and other similar tracking technologies.
We may share aggregate or anonymized information about you with advertisers, publishers, business partners, sponsors, and other third parties.
LINKS TO OTHER SITES
For the convenience of our visitors and clients, Services may contain links to other sites, such as those of our partners or vendors, which are subject to different privacy policies. The Policy will not apply to your use of other websites. While we generally try to link only to sites that share similar high standards and respect for privacy, we have no responsibility or liability for the content, products or services offered, independent actions, or the privacy and security practices employed by these other independent sites. We encourage you to ask questions and review the applicable privacy policies found on such other websites, services, and applications to understand how your information may be collected and used on these independent sites before disclosing information to third parties.
HOW LONG IS YOUR INFORMATION KEPT
We retain your Personal Data for as long as your account is active or as needed for the purposes of processing. At any time, you can delete your account, as well as the Personal Data associated with it, by following in-app instructions by sending a request to hello@animation.inc.
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.
Please, note that the deletion of the App does not imply the deletion of your account and your data.
HOW DO WE SECURE YOUR INFORMATION
We maintain appropriate organizational and technological safeguards to help protect against unauthorized use, access to, or accidental loss, alteration, or destruction of the personal information we hold. We also seek to ensure our third-party service providers do the same.
We will endeavour to use the least amount of personal information as is required for each purpose.
Our staff will access your personal information on a “need-to-know” basis.
Unfortunately, the transmission of personal data through the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to or stored on our IT system, and any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorized access.
WHERE IS YOUR INFORMATION PROCESSED?
We may transfer your personal information to our group companies, suppliers, and other third parties in countries different to your country of residence.
Some of our service providers, as well as our company, are based in the United States.
In addition, data may be transferred to our subsidiaries or processors in third countries or subcontractors of our processors in third countries.
In the event that we do transfer any personal data internationally, we will only do so in line with applicable law and we will require that there is an adequate level of protection for the personal data and that appropriate security measures are in place.
If your data of EEA and UK users is transferred from the EEA to countries outside the EEA and we cannot rely on an adequacy decision by the European Commission (see more information here), we implement appropriate safeguards to ensure your data remains protected. Most commonly, this involves using the European Commission’s Standard Contractual Clauses (Article 46(2)(c) GDPR). You can learn more about these clauses here.
For transfers of personal data from the United Kingdom, we also ensure suitable safeguards are in place, such as signing the UK Addendum to the EU Standard Contractual Clauses or the UK International Data Transfer Agreement, depending on the situation. More details on these safeguards are available here. Where possible, we may also rely on adequacy decisions approved by UK authorities to protect your data.
OUR AGE POLICY
Our Service is not intended for or directed at children under the age of 13. We do not knowingly collect, solicit, or store any information from individuals under 13, nor do we allow them to use our Service. If you are under 13, you must not:
(i) use or provide any information within our Service or through its features, or
(ii) share any personal details with us, including your name, address, phone number, or email.
If you are a parent or guardian and believe we have unintentionally collected information from a child under 13, please contact us at hello@animation.inc, and we will take appropriate action.
Minimum Age for EEA/UK Users. If you reside in EEA/UK you must be at least 16 years old in order to use Services. We do not allow use of Services by EEA/UK individuals younger than 16 years old. If you are aware of anyone EEA/UK individuals younger than 16 using the Service, please contact us by e-mail: hello@animation.inc, and we will take the required steps to delete the information provided by such persons.
ELECTRONIC COMMUNICATIONS
By using our Services, you agree to receive electronic communications from us via email, push notifications, and on-platform notices. These communications may include operational updates, policy changes, and feature announcements. For contractual purposes, you consent to receive communications electronically and agree that these satisfy any legal writing requirements.
Opt-out options for promotional emails:
Follow opt-out links in promotional emails
Contact us at hello@animation.inc
To opt-out of push notifications, adjust your mobile device settings.
CONTACT US
Please email us if you have any queries or concerns about how we use your personal information. We will try to resolve your query without undue delay.
E-mail: hello@animation.inc
Appointed EEA/UK representative.
If you are located in the EEA or the UK and have any questions or concerns regarding your privacy, you can reach us at hello@animation.inc or contact our EEA representative (Bratte LTD, Gladstonos 12-14, 8046 Paphos, Cyprus) at gdpr@animation.inc and UK representative at gdpr@animation.inc.
You may also contact your local data protection authority. A list of local data protection authorities is available here.
UPDATES
This Privacy Policy may change from time to time, and we encourage you to review it periodically. The date this Privacy Policy was last revised is indicated at the top of the page. We may modify or update this Privacy Policy from time to time. Some changes do not require your consent. However, if we determine that the changes may pose a risk to your rights and freedoms, we will ask for your consent to those changes separately from this Privacy Policy.
YOUR PRIVACY RIGHTS
Access, Modification, Correction, and Deletion
You may contact us at hello@animation.inc to request access to, modification, correction, updating, deletion, or portability of any Personal Data you’ve provided to us. You may also follow the in-app instructions to manage your data directly. Additionally, if you wish to delete your account, you can do so within the App or by contacting us at hello@animation.inc.
Please note that we may decline to make certain changes if we believe doing so would violate legal requirements or render the information inaccurate.
Your EEA & UK Data Privacy Rights
This section provides further disclosures and describes the rights in relation to your personal data that you may have under GDPR if you are an individual in the EEA or UK GDPR if you are an individual in the UK.
Personal data
“Personal data” means any information relating to an identified or identifiable natural person; such a person is known as a ‘data subject’. In practice, almost all information relating to you will be your personal data.
How do we process your information and why?
We will process your personal data as “controller” for the purposes and on the legal grounds for processing set out above. We will update you about any new purposes of processing your personal data from time to time, and we will obtain your prior consent for such new purposes where we are required to do so by law.
Data subject rights
Subject to certain exemptions, limitations, and appropriate proof of identity, as a data subject, you will generally have numerous rights in relation to your personal data that you may exercise with the controller, including the following:
Right to information about matters set out in this policy. You may also contact us for further details about our retention policy and international data transfers.
Right to make an access request to receive copies of personal data, as well as to share your personal data with other parties.
Right to rectification of any inaccurate or incomplete personal data.
Right to withdraw consent previously provided, without affecting the lawfulness of our processing based on consent before its withdrawal.
Right to object to our processing of personal data for direct marketing purposes, or that is based on our legitimate interests, and any automated decision-making and profiling.
Right to erasure of personal data, in certain circumstances. Please note that the erasure of some of your personal data may affect your ability to use Services.
Restriction on the processing of personal data in certain circumstances.
Right to data portability from one service provider to another, where applicable. In this case, we will provide you with a copy of your personal data in a machine-readable format in accordance with industry standards so that you can pass this information to another data controller.
Right to lodge a complaint with your country’s supervisory authority. Subject to the GDPR, you have the right to lodge a complaint with a local data protection authority in the country of your residence, where you work or where an alleged infringement of the applicable data protection law took place. Please see a list of EU member states’ supervisory authority here, and the UK’s supervisory authority (ICO) here.
All requests will be processed in a timely manner, generally within one month. If we cannot process your request within this period, we will explain why and extend the period by up to two months where necessary, taking into account the complexity and number of requests. You can exercise these rights directly with us by submitting a request at hello@animation.inc or gdpr@animation.inc. Please note that these rights are not absolute, and we may be entitled (or required) to refuse requests where exceptions apply.
YOUR CALIFORNIA PRIVACY RIGHTS
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to hello@animation.inc
YOUR NEVADA DATA PRIVACY RIGHTS
Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to hello@animation.inc. However, please know we do not currently sell data triggering that statute’s opt-out requirements.
